Ordering Online – What you Should Know

In the last few years, online shopping has grown a lot. During lockdown, the only way to be able to buy many things was to use the internet and this increased the demand for services like this couriers Slough based company uk-tdl.com as people needed to have their items brought to their home. For many people who were ordering online, this was all new to them, and getting used to doing this and other things differently was quite a challenge.

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When it comes to online shopping, it is convenient, but also comes with many pitfalls that people are not necessarily aware of, or can be confused by – so what are the things that you should know when it comes to shopping online?

What is the Returns Policy – When ordering online, you are having to base your choice from photographs and reviews rather than being able to see the product in real life. This means that for whatever reason, when it arrives it may not be quite what you wanted. This is why it is very important to be aware of the returns policy of the company. It is law that all online shops must give you 14 days from the day that you received your item to make a decision about keeping it. Often during the Christmas season, this is extended, although this is certainly not a requirement so you must always check before you buy. It is also worth noting that there are some exceptions to this rule, such as hygiene items for example.

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Think about Delivery – Before you go ahead with a purchase, check what the delivery date will be. If you are ordering something from another country, you are likely to be waiting for it a little longer. Some retailers will have a choice of delivery services that you can select at the checkout which will give you the expected dates of delivery. The responsibility of getting your parcel to you is always with the retailer – if your item does not arrive, turns up damaged or goes missing en-route then it is on them to refund or replace it. If this happens, speak to the retailer not the delivery company, and ensure that they do put it right.

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