Hiring a car should be straightforward, but things don’t always go to plan. From unexpected costs to disputes over damage, here’s how to steer clear of common problems.

Choose your deal carefully

Before booking, check the excess and deposit amounts. The excess is the most you’ll pay if the car is damaged, while the deposit is held on your credit card during the rental. Cheap deals often come with high excess charges, so it may be worth paying a bit more for a lower-risk option.

If you don’t want to pay a large deposit, the hire company may require you to buy additional insurance, which can be expensive. To avoid inflated costs, consider taking out car hire excess insurance from an independent provider before you travel. Third-party car hire excess insurance is usually more affordable and often offers broader protection. Just remember, the rental firm may still block a deposit on your card, and you’ll need to reclaim any damage costs through your insurance provider.

Watch for hidden costs

Some hire companies add charges for fuel, mileage limits or extras like child seats and snow chains. Always check what’s included before you book. Deals that seem too good to be true often come with strings attached. Here you can read more about how to avoid hidden costs.

If you face pressure to buy extra insurance when collecting the car, don’t be afraid to stand your ground. If you need to accept it in order to get the car, state clearly in writing that you object to the charge and will challenge it.

If the car you’re offered isn’t what you booked, show your confirmation and ask for a refund or free upgrade.

Protect yourself from damage disputes

Inspect the car thoroughly, report all marks or defects, and make sure they’re recorded on the paperwork. Taking photos or video at pick-up and drop-off helps avoid arguments later.

After your trip

If you have concerns, complain directly to the rental company. For unresolved issues, use a dispute resolution service or your credit card provider under section 75.